Privacy Policy

Our Commitment to Your Privacy

At Horse Haven Shop, we approach your personal data with the same care and precision we apply to selecting premium equestrian equipment. Just as we hand-inspect every bridle through our Grand Prix Team Verification process, we implement rigorous standards to protect your information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit equinegearshop.com.

Information We Collect

To provide our global equestrian community with seamless service, we collect:

• Personal Identification: Name, email, shipping address (required for order fulfillment)
• Payment Information: Credit card details processed securely via PCI-compliant systems (we never store raw card numbers)
• Competition Preferences: Product interests, competition season purchases
• Technical Data: IP address, browser type, device information
• Usage Patterns: Pages visited, items viewed (similar to how we track saddle pad performance)

How We Use Your Information

Your data helps us maintain the high standards expected by performance riders:

• Process orders for competition essentials and horse healthcare products
• Provide personalized recommendations (like matching bits to discipline)
• Improve our tack selection and website performance
• Communicate shipping updates and seasonal offers (e.g., fly spray promotions)
• Prevent fraud with the same vigilance we apply to leather quality control

Data Sharing & International Transfers

We treat your data with the discretion of a groom preparing for dressage:

• Service Providers: Only essential partners (payment processors, shipping carriers) receive minimal required data
• Legal Compliance: Disclosure only when required by law, with thorough documentation
• Global Operations: As we ship worldwide (excluding certain regions), data may transit internationally with appropriate safeguards

Data Security Measures

We protect your information with security as reliable as our stud guards:

• Military-grade encryption for all transactions
• Regular security audits by e-commerce specialists
• Limited employee access to sensitive data
• Secure storage protocols meeting global standards

Your Rights & Choices

You maintain control, just as with your horse’s tack:

• Access/Correction: Review and update your account information
• Deletion: Request removal of personal data (excluding transaction records required by law)
• Marketing Preferences: Opt-out of promotional emails while retaining order communications
• Cookie Management: Adjust browser settings to control tracking technologies

Cookies & Tracking Technologies

We use these tools with the precision of measuring girth sizes:

• Essential Cookies: Enable checkout functionality for urgent competition orders
• Performance Cookies: Analyze website usage patterns to improve rider experience
• Targeting Cookies: Personalize product recommendations based on discipline preferences

You may manage preferences through your browser settings.

Policy Updates

We’ll notify you of significant changes with the same attention we give to product recalls. Continued use of our site constitutes acceptance of updates.

Contact Our Tack Specialists

For privacy inquiries, reach our Colorado team: