Term and Conditions

Last Updated: [Insert Date]

1. Our Commitment to Equestrians

At Horse Haven Shop, we serve dedicated horse owners, trainers, and equestrian professionals who demand premium quality tack and care products. Our policies reflect the same precision and care we put into selecting our products.

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Promptly update any information that becomes outdated
• Accept responsibility for all activities under your account

2.2 Prohibited Activities

You may not:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Use any automated means to access our site without permission
• Misrepresent your identity or affiliation

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs substantially from its description, please contact us immediately.

3.2 Product Availability

All orders are subject to product availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Intended Use

Our products are designed for equestrian use. You agree to:

• Use all products as intended by the manufacturer
• Follow all safety guidelines and instructions
• Assume responsibility for proper fitting and use of tack equipment
• Consult professionals when needed for healthcare products

4. Orders and Payments

4.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation. We reserve the right to refuse any order for any reason.

4.2 Pricing

All prices are in USD. While we check prices carefully, errors may occur. If we discover an error in your order’s price, we will contact you before processing.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method.

4.4 Sales Tax

Applicable sales tax will be added to orders as required by law.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

5.3 International Orders

We ship globally except to some Asian regions and remote areas. International customers are responsible for:

• Any customs duties, taxes, or fees
• Compliance with local import regulations

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for most unused, unopened items in original packaging with tags attached. Non-returnable items include:

• Opened or used healthcare products
• Fly sprays and fly masks
• Digestive health supplements
• Opened horse calmers

6.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Await return authorization (within 2 business days)
3. Ship items to: Horse Haven Shop Returns, 5743 Teller Street, Arvada, CO 80002, USA

6.3 Refunds

Refunds are processed within 3-5 business days of receiving your return and issued to the original payment method. Original shipping fees are non-refundable unless the return results from our error.

6.4 Exchanges

Include a note with your desired exchange item. We’ll ship the new item once we receive your return (additional charges may apply for price differences).

7. Intellectual Property

All content on our site (logos, text, graphics, etc.) is our property or used with permission and protected by intellectual property laws. You may not:

• Reproduce, modify, or distribute our content without permission
• Use our trademarks without written consent
• Use our products to create derivative works

8. Liability Limitations

8.1 Product Liability

We are not liable for:

• Injuries resulting from improper product use
• Damages from failure to follow manufacturer instructions
• Consequential damages from product use

8.2 Website Use

We provide our site “as is” without warranties. We are not liable for:

• Interruptions or errors in site operation
• Viruses or harmful components
• Inaccuracies in product information

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

10. Governing Law

These Terms are governed by Colorado law. Any disputes will be resolved in Colorado courts.

11. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our site with a new effective date.

12. Contact Us

For questions about these Terms:

Email: [email protected]
Phone: +1 (303) 555-HELP
Mail: Horse Haven Shop, 5743 Teller Street, Arvada, CO 80002, USA